Banu88 Privacy Policy — Our Commitment to Protecting Your Data

Banu88 (referred to herein as "we", "us", or "the platform") is a licensed online gaming platform firmly committed to protecting user privacy. This privacy policy applies to the banu88.net website and mobile application.

By using the banu88 platform, creating an account, or using our services, you are deemed to have accepted this privacy policy. Please read this policy carefully before you start using the platform.

This policy is written in plain, straightforward language so that users in Bangladesh can easily understand it. banu88 believes transparency is the best policy — so we avoid hidden terms and complex legal language.

• This policy applies to all pages and services on banu88.net.
• The same policy applies to mobile app users as well.
• If our policy changes, you will be notified by email or through a notice on the platform.

Banu88 only collects information that is genuinely necessary to provide you with safe, quality service. We do not collect unnecessary or excessive personal data.

• We never store your password directly — only an encrypted hash is retained.
• Full payment card numbers are never stored on our servers.
• Documents submitted for KYC verification are stored in secure, encrypted storage.

Banu88 uses collected data solely for legitimate and specified purposes. The core principle of our privacy policy is that data will never be used beyond the purpose for which it was collected.

• Account management: For creating, verifying, and maintaining your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: For resolving your complaints, questions, and issues.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Personalized Experience: To provide game suggestions and offers tailored to your preferences.
• Legal obligations: To comply with regulatory requirements.
• Marketing Communications: If you do not want to receive marketing emails, you can opt out from your account settings.

Banu88 never sells your personal data to third parties. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment Processor: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to complete transactions.
• KYC verification service: Licensed third-party service providers for identity verification.
• Analytics Services: Analytics tools are used to improve site performance.
• Legal authorities: Data may be disclosed in response to a valid court order or request from a government regulatory authority.
• Business Transfer: You will be notified in advance in the event of a merger or acquisition.

All of our third-party partners operate under strict non-disclosure agreements (NDAs). They may only use data for the specific service they provide — for no other purpose.

Banu88 uses industry-leading technology to keep your data secure. Our security team monitors systems around the clock and responds immediately to any suspicious activity.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted database: All stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication for account login.
• PCI-DSS compliance: Payment information is stored in accordance with international standards.
• Access control: Only authorized personnel have access to specific data.
• Regular Security Audits: Our systems are regularly audited by external security experts.
• In the event of a security breach, we will notify affected users within 72 hours.

Banu88 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser that help the website remember your preferences and session information.

We use the following types of cookies:

• Essential cookies: Login sessions and security tokens are essential — the site cannot function without them.
• Functional Cookies: To remember your language preference, theme settings, and login details.
• Analytics Cookies: Used to understand which parts of the site are most visited — no personal data is collected.
• Marketing Cookies: To show you relevant ads based on your preferences.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some features of the platform from functioning properly.

As a banu88 user, you have several important rights over your own data. We respect these rights and make them easy to exercise.

To exercise these rights, please contact our support team. We typically process requests within 30 business days.

Banu88 does not retain any data beyond the period it is needed. A specific retention period is defined for each type of information.

• Once the retention period expires, data is securely and permanently deleted.
• Data may be retained for an extended period during ongoing legal disputes or investigations.

Banu88 is an adults-only gaming platform. We strictly ensure that no one under the age of 18 can access our platform.

• Age verification is mandatory at the time of registration.
• Age verification is re-confirmed during the KYC process.
• Any data found to belong to a minor will be deleted immediately and the associated account will be closed.
• If parents suspect their child is using the platform, please contact support immediately.

For any privacy-related questions, requests, or complaints, please contact our dedicated data protection team. We typically respond within 72 hours.

• Email: [email protected]
• Response Time: Typically within 24–72 hours.
• Language: Support is available in both Bengali and English.

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.